| Process Mining | Task Mining |
| Process mining is to discover inefficiencies in organisation-wide processes | Task mining is to discover tasks happening on the desktop |
| It enables you to gain a deep understanding of your processes using event log files by system of recording. Process mining displays process map with data and parameters to recognize performance issues. | It provides insight by recording and collecting user action data to know how processes are performed, find common mistakes while performing tasks, and identify tasks that can be automated. |
| Process-oriented | User-oriented |
| See the actual steps needed to perform your organization’s operation process and remove any guesswork. | Understand what employees do while performing each task on their desktops. |
| Save time and money by optimizing processes | Identify and eliminate unnecessary actions in process tasks. |
| Detect noncompliant processes and/or tasks | Identify the most common actions through user interactions. |
| Discover automation opportunities | Automate tasks that would accelerate processes and reduce human errors |
Process mining in process advisor is a valuable tool for businesses seeking to improve their operational efficiency and make decisions.
Benefits of process mining can be classified as below –
- Improve operational efficiency
- Enhance customer experience
- Optimise resources
- Ensure Compliance
Task mining in process advisor helps to capture detailed steps for tasks performed on users’ desktop. Task mining has below components –
- Prepare Processes and recording
- Analyse processes
- Visualize processes
- Identify automation recommendations
- Share processes
GM Dynamics Consulting 