Microsoft released Dynamics 365 2022 Release Wave 1 Plan which has lot of cool features. Do check out below link for more information

https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/

Release Plans Available – 25 January, 2022

Early Access Available – 31 January, 2022

General availability – 1st April, 2022

Download pdf version of the release plan using 👇 link

https://go.microsoft.com/fwlink/?linkid=2185105

Product road map as under

https://dynamics.microsoft.com/en-us/roadmap/overview/#releasetimeline%20and

1. Consumption-Based Power Apps Licensing (Pay-as-you-go for PowerApps). Pls refer 👇 link for more information

https://powerapps.microsoft.com/en-us/blog/low-code-with-low-risk-announcing-pay-as-you-go-for-power-apps-public-preview/

2. Creating standalone Power Apps for iOS and Android (Create Mobile Apps with Power Apps). Pls refer 👇 link for more information.

https://powerapps.microsoft.com/en-us/blog/create-mobile-apps-with-power-apps-preview/

3. Access Dataverse Connector (Power Apps + Microsoft Access). Pls refer 👇 link for more information.

https://powerapps.microsoft.com/en-us/blog/announcing-power-apps-microsoft-access-security-mobility-new-experiences/

4. Dynamics 365 Customer Service Voice Channel (Introducing data driven, AI infused Voice Channel for D365 Customer Service). Pls refer 👇 link for more information.

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/11/02/introducing-voice-channel-for-dynamics-365-customer-service/

5. Increased Power Platform API Limits. Pls refer 👇 link for more information.

https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations

6. Free AI Builder Credits for Power Apps per User and Per App plans. Pls refer 👇 link for more information.

7. Modernised Dataverse Business Units (Business units’ data access can now support matrix data access structure). Pls refer 👇 link for more information.

https://powerapps.microsoft.com/en-us/blog/announcing-public-preview-for-modernize-business-units/

8. Context IQ (It is an AI experience, primary function is to predict, search and suggest information that people need when they need it). Pls refer 👇 link for more information.

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/11/02/meet-context-iq-a-new-way-to-collaborate-in-a-hyperconnected-business/

9. Open-source Power Fx. Pls refer 👇 link for more information.

https://github.com/microsoft/power-fx

10. Co-presence on rows. Pls refer 👇 link for more information.

11. Microsoft Mesh for Microsoft Teams. Pls refer 👇 link for more information.

https://news.microsoft.com/innovation-stories/mesh-for-microsoft-teams/

12. Microsoft Loop (This is a new application for enhancing hybrid work collaborating O365 tools e.g. OneNote, teams, outlook in shared space ). Pls refer 👇 link for more information.

https://myignite.microsoft.com/sessions/4c7e0a4c-96ad-4f27-aa61-087ee16a7683

13. ALM – what’s coming? Pls refer 👇 link for more information.

https://myignite.microsoft.com/sessions/28c80311-671b-449a-b971-7eedef1028e3

14. New Insights in Process Advisor. Pls refer 👇 link for more information.

https://powerautomate.microsoft.com/en-us/blog/discover-new-insights-with-process-mining-in-process-advisor/?wt.mc_id=dx-mvp-5003606

Happy Learning !

Power Automate Desktop is keep on evolving day by day to make Power Automate a full fledge RPA

For Power Automate Desktop September 2021 update please refer below video

https://youtu.be/2H3e5rVg2q0

For Power Automate Desktop October 2021 update please refer below videos as October has 2 releases 🤩

https://youtu.be/KcekjxaHEpk

https://youtu.be/A45NMXS3W3o

Business need to communicate with the customers over different CTI providers. May be they have Pre-existing licenses, commercials or for any other reason D365 need to be integrated to third party CTI service provider e.g. Genesys, Cisco etc.

To achieve this requirement Microsoft exposed Channel Integration Framework which has currently 2 versions. Having version 1.0 and 2.0 . Where V2.0 is good to leverage omnichannel feature. please refer below link for more information.

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/channel-integration-framework

Please refer below link for the video guidance how to configure Channel Integration Framework(CIF) for Genesys & Cisco.

https://youtu.be/1J-Q3n_bZ_I

On the path of greater engagement of Dynamics 365 and Teams Microsoft introduced teams chat feature under sales app. Please refer below link for the announcement

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/03/02/dynamics-365-and-microsoft-teams-extend-collaboration-across-teams/

Please refer below documentation for more information

https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/sales/dynamics365-sales/engage-teams-chat-conversation-within-dynamics

How to enable the chat feature in Dynamics 365 Sales app here is the step by step documents

https://docs.microsoft.com/en-us/dynamics365/teams-integration/teams-install-app

Please refer below video for the steps to enable unfortunately I am not tenant admin so can’t enable to display list of channels in Dynamics 365 Sales app.

https://youtu.be/P5YlXcXbW58

Dynamicscon 2021 is scheduled to be held between 20th September 2021 to 23rd September 2021. All the agendas are out there. Do checkout and register for the event using below link

https://dynamicscon.com/agenda/

Do read the article 👇 on my session ‘Zero to Hero with Power Automate Desktop’ 🤗 Thank you Dynamics User Group for providing the platform. Jason Gumpert from http://MSDynamicsWorld.com for the article.

https://msdynamicsworld.com/story/dynamicscon-fall-2021-preview-how-become-power-automate-desktop-hero

Do register and gain the insights on different spectrum of topics 👏👏

2021 release wave 2 plans for Dynamics 365 and Power Platform now available. Here is the blog post

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/07/15/2021-release-wave-2-plans-for-dynamics-365-and-power-platform-now-available/

Link for Dynamics 365 full release plan in PDF –

https://go.microsoft.com/fwlink/?linkid=2167122

Link for Power Platform full release plan in PDF –

https://go.microsoft.com/fwlink/?linkid=2167228

Microsoft introduced a new member Microsoft flow then it transformed to Power Automate and today it’s a leader in RPA segment of the market 😊👏

As per the above Gartner report snapshot in June 2020 Microsoft entered into magic quadrant as ‘Challenger’ and just after 1 year June 2021 Microsoft entered as ‘Leader’. Microsoft Official blog as under-

https://flow.microsoft.com/en-us/blog/microsoft-named-a-leader-in-the-2021-gartner-magic-quadrant-for-robotic-process-automation/

Google trend analysis about Power Automate as under,

Microsoft announced there are below changes in power apps licensing & pricing 🤗

• Reducing the price for both Power Apps Per App and Per User plans
• Simplifying the Power Apps Per App plans to focus on truly a single app
• Extending the promotional offers until these new official changes take effect on October 1st

For more information pls refer below post

https://powerapps.microsoft.com/en-us/blog/apps-for-everyone-updates-to-power-apps-pricing-and-licensing/

https://www.microsoft.com/en-us/licensing/news/pricing_and_licensing_updates_coming_to_power_apps