- Bringing end-to-end visibility with screen recording in Dynamics 365 Contact Centre
- Securing the Agentic Frontier: Addressing OWASP Top 10 Risks in Agentic AI with Microsoft Copilot Studio
- Seamless kickstart of Dynamics 365 Contact Centre
- Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
- 2026 Release Wave 1: Transitioning to the Era of AI-Powered, Agentic Business Applications
- 2026 Release Wave 1: Transforming Business Processes with Agentic AI in Dynamics 365
- Powering Frontier Transformation with Copilot and Agents (Microsoft 365 Copilot Wave 3)
- Architectural Description: Intelligent, Integrated Multi-Platform CRM and Interaction Ecosystem
- Computer-Using Agents (CUAs) in Microsoft Copilot Studio
- Multi-Model Choice: xAI Grok 4.1 Fast in Microsoft Copilot Studio
- Fraud Protection in Contact Centers with Dynamics 365
- Agent Evaluation in Microsoft Copilot Studio
- AI Evaluation: The New Standard for Measuring Contact Center Excellence in Dynamics 365
- Proactive voice engagements in Dynamics 365 Contact Center
- General Availability of the Microsoft Copilot Studio Extension for Visual Studio Code
- Dynamics 365 Finance and Operations Autonomous Agents – A Deep-Dive
- Dynamics 365 Sales Autonomous Agents – A Deep-Dive
- Microsoft Ignite 2025 Book of News: Key Highlights, Enterprise Applications, and Business Value
- Microsoft Ignite 2025: Transitioning to the Era of Agentic Business Transformation
- Dynamics 365 Customer Service Autonomous Agents – A Detailed Exploration
- Announcing Claude Opus 4.5 in Microsoft Copilot Studio
- Customer Feedback Survey Agent is now generally available in Dynamics 365
- Revolutionizing customer support with autonomous case resolution in Dynamics 365
- Inside the New Power Apps: A Reimagined Developer Experience for the Agentic Era
- Dynamics 365 Contact Centre vs Other CcaaS Platform
- Use custom multisession apps in Copilot service workspace in Dynamics 365
- Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
- Elevate support excellence with Quality Evaluation Agent in Dynamics 365
- Try rich messaging for live chat and WhatsApp in Contact Center in Dynamics 365
- From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier
- Microsoft Business Applications Launch Event: 2025 Release Wave 2 Innovations
- Step‑by‑step project delivery life cycle for Dynamics 365 & Power Platform projects
- What’s New in Copilot Studio: September 2025 – Expanding Reach, Automation, and Analytics
- Architecture Description: An Intelligent, Multi-Platform Lead Management Ecosystem
- Dynamics 365 Contact Center now available in GCC
- Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification
- Teams Phone extensibility for Dynamics 365 Contact Center generally available
- Automate intent discovery and resolution with Customer Intent Agent in Dynamics 365 Contact Centre
- Expanding SMS capabilities in Dynamics 365 Contact Center
- Empowering frontier firms with the Case Management Agent in Dynamics 365 Contact Centre
- Microsoft Power Platform: Leading the Agentic Transformation of Low-Code Development
- A Comprehensive, Integrated Ecosystem: The Modern Taxi Industry Architecture Unveiled
- What’s New in Copilot Studio: July 2025 – Advancing Agentic Capabilities
- Diagnostics and telemetry for Dynamics 365 Contact Center voice channel
- The New Power Apps: Generative Power Meets Enterprise-Grade Trust
- 2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings
- 2025 Release Wave 2: Transitioning to Proactive, Agent-Based AI Ecosystems
- Use least active routing on messaging channels in Dynamics 365 Contact Centre
- Synchronize service rep availability across platforms with Presence APIs in Dynamics 365
- Desktop Companion Application (DCA) for Dynamics 365 Contact Center
- What’s New in Copilot Studio: June 2025 – Enhancing Agent Lifecycle and Enterprise Governance
- Smarter Callbacks with Availability-Aware Scheduling CCAAS APIs in Dynamics 365
- The power of proactive engagement in Dynamics 365 Contact Center
- What’s New in Copilot Studio: May 2025 – The Era of Autonomous Agents
- Unlock the power of record routing with real-time analytics in Dynamics 365 Contact Centre
- AI-powered Proactive Engagement and Conversational Journeys in Dynamics 365
- Improve contact center operations with shift-based routing in Dynamics 365 Contact Centre
- Intent-based routing transforms customer support with AI in Dynamics 365 Contact Centre
- Email editor template changes in Dynamics 365 Customer Service
- Enhance supervisor visibility by monitoring waiting chats in Dynamics 365 Contact Centre
- Empowering Professional Developers: Microsoft Named a Leader in The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025
- Empower your contact center workforce with shift bidding and swapping in Dynamics 365
- Boost your team’s performance with the Adherence Tracker in Dynamics 365 Contact Centre
- Manage time-off requests with Dynamics 365 Contact Center
- Stay organized with the schedule calendar in Dynamics 365 Contact Center
- Shift planning and scheduling in Dynamics 365 Contact Center
- Predict workforce capacity needs in Dynamics 365 Contact Center
- Forecasting case and conversation volumes in Dynamics 365 Contact Center
- Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services (ACS)
- What’s New in Copilot Studio: April 2025 – Advancing Multi-Agent Orchestration and Connected Experiences
- 2025 Release Wave 1: The Era of Autonomous Agents in Dynamics 365 and Power Platform
- What’s new in unified routing: April 2025 feature update in Dynamics 365 Contact Centre
- Enhance Customer Service with Advanced Prioritization
- Experience the future of customer service with AI agents
- Saga Pattern in Microservices Architecture
- Types of Microservices Patterns
- Dynamics 365 Contact Centre (Novice to Expert Series)(Chapter 3)
- Dynamics 365 Contact Centre (Novice to Expert Series)(Chapter 2)
- Dynamics 365 Contact Centre (Novice to Expert Series) (Chaper-1)
- Dynamics 365 Contact Centre
- Dynamics 365 Contact Centre
- Types of System Design Frameworks
- Distributed System vs Distributed Computing?
- Copilot studio implementation guide
- Environment Variables are now Always Visible and Editable during Solution Import and Pipeline Deployments
- Approvals Kit
- Microsoft Copilot Studio
- Microsoft Ignite 2023
- Dataverse Auto Number & File Upload field addition
- AI Builder Models
- Process mining vs Task Mining
- Rename, Ordering of BPF & Assign Security roles to BPF
- Execute workflow and power automate flow from BPF
- Switch & Conditional branching of business process flow
- Machine, Machine Groups, Hosted Machine, Hosted Machine Groups in PAD
- FIDO2 authentication for Office 365
- Power Automate Actions & Variables
- Environments in Power Platform Admin Centre & Backup Environment
- Share Records in Dynamics CRM
- Learning Resources -II
GM Dynamics & Agentic AI Consulting
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