Summary of Ignite 2021 Updates related to Dynamics 365 & Power Platform

Goloknath

1. Consumption-Based Power Apps Licensing (Pay-as-you-go for PowerApps). Pls refer 👇 link for more information

https://powerapps.microsoft.com/en-us/blog/low-code-with-low-risk-announcing-pay-as-you-go-for-power-apps-public-preview/

2. Creating standalone Power Apps for iOS and Android (Create Mobile Apps with Power Apps). Pls refer 👇 link for more information.

https://powerapps.microsoft.com/en-us/blog/create-mobile-apps-with-power-apps-preview/

3. Access Dataverse Connector (Power Apps + Microsoft Access). Pls refer 👇 link for more information.

https://powerapps.microsoft.com/en-us/blog/announcing-power-apps-microsoft-access-security-mobility-new-experiences/

4. Dynamics 365 Customer Service Voice Channel (Introducing data driven, AI infused Voice Channel for D365 Customer Service). Pls refer 👇 link for more information.

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/11/02/introducing-voice-channel-for-dynamics-365-customer-service/

5. Increased Power Platform API Limits. Pls refer 👇 link for more information.

https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations

6. Free AI Builder Credits for Power Apps per User and Per App plans. Pls refer 👇 link for more information.

7. Modernised Dataverse Business Units (Business units’ data access can now support matrix data access structure). Pls refer 👇 link for more information.

https://powerapps.microsoft.com/en-us/blog/announcing-public-preview-for-modernize-business-units/

8. Context IQ (It is an AI experience, primary function is to predict, search and suggest information that people need when they need it). Pls refer 👇 link for more information.

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/11/02/meet-context-iq-a-new-way-to-collaborate-in-a-hyperconnected-business/

9. Open-source Power Fx. Pls refer 👇 link for more information.

https://github.com/microsoft/power-fx

10. Co-presence on rows. Pls refer 👇 link for more information.

11. Microsoft Mesh for Microsoft Teams. Pls refer 👇 link for more information.

https://news.microsoft.com/innovation-stories/mesh-for-microsoft-teams/

12. Microsoft Loop (This is a new application for enhancing hybrid work collaborating O365 tools e.g. OneNote, teams, outlook in shared space ). Pls refer 👇 link for more information.

https://myignite.microsoft.com/sessions/4c7e0a4c-96ad-4f27-aa61-087ee16a7683

13. ALM – what’s coming? Pls refer 👇 link for more information.

https://myignite.microsoft.com/sessions/28c80311-671b-449a-b971-7eedef1028e3

14. New Insights in Process Advisor. Pls refer 👇 link for more information.

https://powerautomate.microsoft.com/en-us/blog/discover-new-insights-with-process-mining-in-process-advisor/?wt.mc_id=dx-mvp-5003606

Happy Learning !

Channel integration Framework for Dynamics 365 CE

Goloknath

Business need to communicate with the customers over different CTI providers. May be they have Pre-existing licenses, commercials or for any other reason D365 need to be integrated to third party CTI service provider e.g. Genesys, Cisco etc.

To achieve this requirement Microsoft exposed Channel Integration Framework which has currently 2 versions. Having version 1.0 and 2.0 . Where V2.0 is good to leverage omnichannel feature. please refer below link for more information.

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/channel-integration-framework

Please refer below link for the video guidance how to configure Channel Integration Framework(CIF) for Genesys & Cisco.

https://youtu.be/1J-Q3n_bZ_I

Teams Chat in Dynamics 365

Goloknath

On the path of greater engagement of Dynamics 365 and Teams Microsoft introduced teams chat feature under sales app. Please refer below link for the announcement

https://cloudblogs.microsoft.com/dynamics365/bdm/2021/03/02/dynamics-365-and-microsoft-teams-extend-collaboration-across-teams/

Please refer below documentation for more information

https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/sales/dynamics365-sales/engage-teams-chat-conversation-within-dynamics

How to enable the chat feature in Dynamics 365 Sales app here is the step by step documents

https://docs.microsoft.com/en-us/dynamics365/teams-integration/teams-install-app

Please refer below video for the steps to enable unfortunately I am not tenant admin so can’t enable to display list of channels in Dynamics 365 Sales app.

https://youtu.be/P5YlXcXbW58

Dynamicscon 2021

Goloknath

Dynamicscon 2021 is scheduled to be held between 20th September 2021 to 23rd September 2021. All the agendas are out there. Do checkout and register for the event using below link

https://dynamicscon.com/agenda/

Do read the article 👇 on my session ‘Zero to Hero with Power Automate Desktop’ 🤗 Thank you Dynamics User Group for providing the platform. Jason Gumpert from http://MSDynamicsWorld.com for the article.

https://msdynamicsworld.com/story/dynamicscon-fall-2021-preview-how-become-power-automate-desktop-hero

Do register and gain the insights on different spectrum of topics 👏👏