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Dynamics 365 Remote Assist

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. It can be a friend or accompany to Dynamics 365 Field Service.

Use Cases are as under:

Collaborative maintenance and repair

Remote inspections

Knowledge sharing and training

Please find the more details here —> https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-overview

Want to try refer this link —>https://dynamics.microsoft.com/en-sg/mixed-reality/remote-assist/

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Things are getting changed in Dynamics 365 & Power Platform….

  1. Dynamic 365 for Outlook will be deprecated.
  2. Dynamics 365 Home will be deprecated.
  3. Rules feature in canvas apps will be deprecated.
  4. Legacy web client will be deprecated.
  5. Task flows will be deprecated.
  6. Some client APIs will be deprecated.

For details please refer :

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/client-scripting

  1. Standard SLAs in Dynamics 365 Customer Service will be deprecated

For more details information please refer below link :

https://docs.microsoft.com/en-us/power-platform/important-changes-coming#dynamics-365-home-is-deprecated

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Microsoft Kaizala and it’s integration with Dynamics 365…

We are mostly acquainted with What’s app but we rarely use the app released by Microsoft which is a secure chat platform.

Microsoft Kaizala is a mobile messaging (chat) app for large group communications and work management for modern workplace which enables organizations to communicate efficiently and securely with their Firstline Workforce, the value-chain outside the organization, and even their customers. It facilitates secure large group communication & discussion, message broadcast, work management, and complaint redressal, leading to better information flow and higher productivity. Please refer below link for more information.

https://www.microsoft.com/en-us/garage/wall-of-fame/microsoft-kaizala/

Please find the below links from Kaizala setup to integration with Dynamics 365

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Menu Items confusion in Dynamics F&O..

Developers often get confused what the difference is between the three different menu item types shown in AOT and when should you use them as it appears that all menu items inside the three ‘folders’ I would say have the same set of properties and support the same object types. So, what is the difference? The answer is that there is no difference, the difference is a conceptual one rather than a functional or a technical one.

1. Display Menu item

This folder is used to contain menu items that reference runnable objects which are primarily for presenting data to the user such as forms and dialogs.

2. Output Menu item

An output menu item should have the sole purpose to print a result, mostly used for referencing classes.

3. Action Menu item

As the name says it, you should create a menu item under this folder if your runnable object has an action to perform, for example creating or updating data.

So, choosing between these three is on the developer’s sole discretion and I hope now you’ll be able to make a better choice for your scenario. A basic rule of thumb is:

  • Display – This type is used for opening forms in the web browser
  • Action – This type is used to start periodic tasks or update processes
  • Output – This type is used to start reports